↩️ Refund Policy
Smartbuy Services — please read this before requesting a refund.
Refund Window
Refund requests must be submitted within 1 day(s) of delivery. Requests made after this window has closed cannot be processed through the dashboard.
When a Refund Applies
- The account/credential delivered doesn't work and a replacement isn't available.
- You were charged incorrectly for an order.
- The product delivered doesn't match what you ordered.
When a Refund Doesn't Apply
- Change of mind after a working account has been delivered and used.
- Sharing your login details with others, causing the account to be flagged or restricted by the provider.
- Requests made after the refund window above has closed.
How Refunds Are Paid
Approved refunds are credited straight to your Bonus Balance in your dashboard, where you can use it toward a future order or request a withdrawal to your EasyPaisa/JazzCash account.
How to Request a Refund
Go to Order History in your dashboard, find the order, and tap Request Refund. Our team typically reviews requests within 24 hours.