🛡️ Warranty Claim
Every order from Smartbuy Services comes with a warranty period.
What the Warranty Covers
Each product has its own warranty period, shown on the product page and in your Order History. During this window, if your account stops working, gets logged out, or the password changes on its own, you're covered.
What's Not Covered
- Issues caused by changing the account's password, email, or profile settings yourself.
- Sharing the account beyond what the product listing allows (e.g. exceeding the allowed number of screens/devices).
- Claims made after the product's warranty period has ended.
How to Make a Claim
Go to Order History in your dashboard, find the order, and tap Request Replacement. Tell us what's wrong — we'll issue a new working credential as soon as it's reviewed. If stock isn't available at that moment, we'll refund the order to your Bonus Balance instead.
Response Time
Most replacement requests are resolved within a few hours during business hours. For anything urgent, reach out on WhatsApp using the button on this page.